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CORRECTION: Consumer Reports Ranks Area Hospitals for Surgery

By Natalie Potts
By npotts@wbbjtv.com

CORRECTION: We originally reported that Dyersburg Regional Medical Center was one of the worst surgery centers in the state of Tennessee . This was rated as on par with other hospitals in the state.

JACKSON, Tenn. - A newly released report ranked four West Tennessee hospitals poorly when it comes to getting safe surgery with no complications.

Surgery patient Kenneth Mason said he is concerned after Consumer Reports named Jackson-Madison County General Hospital one of the worst hospitals in the state for surgery.

"I think that's real bad because that's like the only one we have here instead of going all the way to Memphis and (Regional Hospital)," said Mason.

The report is based on the percentage of each hospital's Medicare patients who die under care or stay longer than expected due to complications, such as heart attack, stroke, or infection after surgery.

"They messed me up," said former surgery patient Hope Williams. "Basically, my left ovary was all tangled. It took them almost an hour to untangle it."

The report reviewed 2,463 hospitals nationwide. Jackson-Madison County General Hospital was not the only hospital in West Tennessee that received poor ratings.

Based on the grading scale, both Regional Hospital of Jackson and Henry County Medical Center were rated as below average hospitals.

Dyersburg Regional Medical Center was rated as, average and on par with other Tennessee hospitals.

The report also found that up to 30% of overall patients in the country suffer complications after surgery

"No, I haven't (had complications)," said Mason. "But I've had a few people I know that ended up getting infections and stuff out of there."

Residents said the report will affect their decisions in healthcare.

Jackson-Madison County General Hospital and Regional Hospital of Jackson released statements regarding the report.

"We just became aware of this report today (Wednesday)," said Dr. David Roberts, Chief Medical Officer with West Tennessee Healthcare. "We have not had an opportunity to fully understand the process that Consumer Reports used to develop these ratings. We will need to analyze the results. The results are very inconsistent with all of the other databases we use to evaluate and track our surgical outcomes, such as the National Surgical Quality Improvement program and Health Grades for Medicare and Medicaid Services, which are established, highly credible indicators of quality."

"Providing patients with safe, high-quality care is our highest priority. Our process for surgical care met or exceeded state and national averages as reported on hospitalcompare.com," said a Charlie Miller, Regional Hospital of Jackson CEO. "Consumer Reports is one of the several independent studies of healthcare quality. We encourage patients to consider a variety of sources for information when considering where to receive medical care, such as speaking with their doctor about their specific needs."

Henry County Medical Center CEO Tom Gee stated, "There are many different rating measures across the country, and without seeing the report in its entirety, it is hard to substantiate the measures being reported. According to all our indicators, which we monitor weekly and monthly, we are providing high quality surgical care to our patients. Data can be manipulated and extrapolated many different ways with many different interpretations and outcomes. The data being used is at least two to four years old and doesn’t show any recent improvement or changes to our quality measures."

JACKSON, Tenn. - A newly released report ranked four West Tennessee hospitals poorly when it comes to getting safe surgery with no complications.

Surgery patient Kenneth Mason said he is concerned after Consumer Reports named Jackson-Madison County General Hospital one of the worst hospitals in the state for surgery.

"I think that's real bad because that's like the only one we have here instead of going all the way to Memphis and (Regional Hospital)," said Mason.

The report is based on the percentage of each hospital's Medicare patients who die under care or stay longer than expected due to complications, such as heart attack, stroke, or infection after surgery.

"They messed me up," said former surgery patient Hope Williams. "Basically, my left ovary was all tangled. It took them almost an hour to untangle it."

The report reviewed 2,463 hospitals nationwide. Jackson-Madison County General Hospital was not the only hospital in West Tennessee that received poor ratings.

Based on the grading scale, both Regional Hospital of Jackson and Henry County Medical Center were graded as below average hospitals.

Dyersburg Regional Medical Center is ranked as an average hospital on par with most Tennessee hospitals.

The report also found that up to 30% of overall patients in the country suffer complications after surgery

"No, I haven't (had complications)," said Mason. "But I've had a few people I know that ended up getting infections and stuff out of there."

Residents said the report will affect their decisions in healthcare.

Jackson-Madison County General Hospital and Regional Hospital of Jackson released statements regarding the report.

"We just became aware of this report today (Wednesday)," said Dr. David Roberts, Chief Medical Officer with West Tennessee Healthcare. "We have not had an opportunity to fully understand the process that Consumer Reports used to develop these ratings. We will need to analyze the results. The results are very inconsistent with all of the other databases we use to evaluate and track our surgical outcomes, such as the National Surgical Quality Improvement program and Health Grades for Medicare and Medicaid Services, which are established, highly credible indicators of quality."

"Providing patients with safe, high-quality care is our highest priority. Our process for surgical care met or exceeded state and national averages as reported on hospitalcompare.com," said a Charlie Miller, Regional Hospital of Jackson CEO. "Consumer Reports is one of the several independent studies of healthcare quality. We encourage patients to consider a variety of sources for information when considering where to receive medical care, such as speaking with their doctor about their specific needs."

Henry County Medical Center CEO Tom Gee stated, "There are many different rating measures across the country, and without seeing the report in its entirety, it is hard to substantiate the measures being reported. According to all our indicators, which we monitor weekly and monthly, we are providing high quality surgical care to our patients. Data can be manipulated and extrapolated many different ways with many different interpretations and outcomes. The data being used is at least two to four years old and doesn't show any recent improvement or changes to our quality measures."

View the entire document on surgery rankings below.
http://bit.ly/1cVigUa