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JEA to Host Customer Workshops to Explain High Utility Costs

JACKSON, Tenn. -- JEA will host a series of educational workshops designed to help customers deal with and understand what may be higher utility bills due to record cold temperatures during the past few months.

The workshop will offer information on reading utility bills, energy usage in the home and energy conservation. Customer Service Representatives will be on hand to work one on one with customers. Ted Austin and Charles Johnson, Accounts Management Supervisor will take questions.

"The extreme temperatures we've been experiencing cause higher than normal utility usage. This increase in usage not only creates a strain on the utility system but on the customer as well," Ted Austin, Vice President of Customer Service Community Relations said. "JEA wants to help customers understand why their bills are higher and may continue to be higher for the next few months. We also want to advise customers on how to lower bills and what to do if they are struggling to pay."

The first in the series will be Thursday, February 13, 2014 at 6:00 p.m. at the JEA Training center located at 320 Hwy. 45 Bypass.