Mobile phone 911 call issue is completely resolved, official says
UPDATE 2 — The issue has been completely resolved, according to Kim Augustine, director of emergency communications for Madison County. However, she advises keeping alternate numbers on hand. UPDATE 1 — The issue is resolving and some mobile 911 calls have been completed successfully, according to Kim Augustine, director of emergency communications for Madison County. However, she advises keeping alternate numbers on hand. Augustine recommends trying 911 first because a completed call will provide dispatchers with your name and location. Some calls on both Verizon and AT&T have been completed successfully, according to Augustine. The issues with 911 calls from mobile phones reportedly spanned as far as East Tennessee. MADISON COUNTY, Tenn. — Emergency officials say 911 calls placed on mobile phones are not going through across West Tennessee. It is not yet known what the problem is, but AT&T and Verizon networks are not reaching emergency dispatch, according to Kim Augustine, director of emergency communications for Madison County. Calls from landline phones are going through properly, Augustine said. Below are alternate numbers to use on mobile phones. Check back for more as we receive more information: Jackson – 731-425-8430 Fayette County – 901-465-3456 Hardeman County – 731-658-3971 Henderson County – 731-968-2407 Madison County – 731-423-6098
