US Postal Inspection Service warns of growing scam threats in 2026

JACKSON, Tenn. — Americans lost more than $12 billion to scams last year, and the U.S. Postal Inspection Service says fraudsters are becoming more sophisticated, particularly with the use of artificial intelligence.

Eric Shen of the U.S. Postal Inspection Service said the agency has been investigating fraud across more than 200 federal statutes throughout its history.

“We’ve seen scams from the very beginning to now, especially with the power of AI becoming more realistic,” Shen said.

What to do if you’re targeted

Shen said scammers pressure victims to act quickly to prevent them from thinking clearly. He said hanging up is one of the most effective responses.

“Do your own research. If it is an investment, or if it is someone that is calling you, be a little cautious and do your own homework,” Shen said. “Go on a reputable website. If it is a bank, call the number behind your credit card.”

Reporting scams — even without financial loss

Shen said anyone who believes they have been targeted should report the incident to the U.S. Postal Inspection Service, regardless of whether money was lost.

“Even if you don’t have losses, still report it. Cause now you are saving that next person that may potentially get victimized where we can then stop that before it happens,” Shen said. “Really become a fraud fighter is what we call it.”

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