Network reliability listed as top priority for first responders, survey says

JACKSON, Tenn. — Verizon Frontline’s 2024 Public Safety Communications survey reveals key insights into first responders’ technology priorities.

Commissioned by Verizon Frontline, Lexipol recently surveyed 1,896 public safety professionals, including first responders from fire and police departments, emergency medical services and emergency management agencies, as well as representatives from public safety answering points and emergency call centers.

The survey covered public safety communications technology, emergency preparedness and anticipated technology adoption, both now and five years from now.

“Our first responders are very excited about drones and robotics but, in this year’s survey, 75% identified that they were very excited about artificial intelligence,” said Maggie Hallbach, president of Verizon Frontline.

As with last year’s survey, network reliability is the primary concern of public safety agencies and first responders in the field and is expected to remain so for the foreseeable future.

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