State opens TBI hotline to assist with welfare check requests during Winter Storm Fern

NASHVILLE, Tenn. — In response to Winter Storm Fern and its ongoing impacts to road conditions and communications across the state, Tennessee has opened a dedicated Tennessee Bureau of Investigation (TBI) hotline to assist with welfare check requests and reduce call volume being received by county governments and local public safety agencies.

The TBI Hotline, 1-800-TBI-FIND (1-800-824-3463), will be operational Monday through Friday from 8:00 a.m. to 6:00 p.m. CT and is only intended to serve as a centralized, statewide resource for individuals seeking to report concerns that would normally prompt a welfare check. By directing these calls to the state level, local non-emergency public safety and emergency management agencies can focus on critical response and recovery efforts related to the storm.

Members of the public are encouraged to call 1-800-TBI-FIND instead of contacting local non-emergency public safety offices or local emergency management agencies for welfare check requests during this weather event.

Davidson County Exception:
All welfare check requests for individuals located in Davidson County must be submitted through the county’s online hub page and should not be directed to the TBI Hotline. Requests can be made at on Metro Nashville’s webpage.

Callers to the TBI Hotline should be prepared to provide TBI personnel with detailed information, including the individual’s last known whereabouts, to help ensure reports are processed as efficiently as possible.

For the latest updates on winter weather conditions, road impacts, and safety guidance, the public is encouraged to visit TEMA’s Winter Weather webpage.

For a list of available warming centers across West Tennessee, click here.

For more news across the state, click here.